1. Order Cancellation

Cancellation requests are considered only before an order has been processed or dispatched. Once an order has entered processing, packaging, or shipping, it may no longer be eligible for cancellation.

2. Cancellation Approval

If a cancellation request is received in time and the order has not been dispatched, 70yy may approve the cancellation and process the eligible refund. Approved refund timelines may vary depending on the original payment method and payment partner processing times.

3. Refund Eligibility

You may be eligible for a refund or resolution if the product received is damaged in transit, incorrect compared to the confirmed order, or incomplete at the time of delivery.

4. Reporting an Issue

To help us review any delivery-related issue, please contact our team as soon as possible after receiving the order and share your order number, a brief description of the issue, and clear supporting images of the product or package where relevant.

5. Return Conditions

Return acceptance, where applicable, is subject to product condition, order verification, and internal review. Items that show signs of use, damage after delivery, alteration, or mishandling may not qualify for return or refund.

6. Non-Eligible Cases

Refund or cancellation requests may not be accepted for issues arising from incorrect shipping information provided at checkout, unsuccessful delivery attempts due to recipient unavailability, or preferences related solely to change of mind after dispatch.

7. Refund Processing

Once a refund is approved, the amount will be initiated through the original payment method or another approved method, depending on the transaction channel. The time taken for the credit to reflect may vary by bank, card issuer, or payment provider.

8. Contact Us

If you need support regarding cancellation, returns, or refunds, please contact us.

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